All offenders, regardless of custody or disciplinary status are entitled to utilize the grievance procedure.
When a concern arises, offenders are required to attempt to resolve the issue informally before submitting a grievance. If informal resolution is not successful, a grievance form and instructions for completing the form may be obtained from any staff member or from the unit law library.
Each unit has a Unit Grievance Investigator (UGI) who is responsible
not only processing and resolving offender complaints,
but also assisting offenders who need assistance
using the grievance process.
The UGI works closely with the warden and other department heads to consider offender input derived from grievances when addressing concerns on the unit.
If an offender is not satisfied with the response to a grievance, he may appeal the decisions to the Central Grievance Office in Huntsville, Texas.
Central administration and regional directors, as well as many other departmental specialists, are available to review the appeal and take additional corrective action, if necessary.
Protecting offenders’ rights to file grievances and promoting problem solving at all levels is very important to TDCJ.
It is a violation of policy to subject any offender to harassment, retaliation or reprisal for using the grievance procedure.
All offenders, regardless of custody or disciplinary status are entitled to utilize this procedure.