COMPLAINT REPORTS:


2014:


March 21

My husband is serving a 6 month relapse program at SAFP
in the East Texas Treatment Facility...
before being sentenced he spent 7 months of 2013 in county...
after sentencing he spent another 2 months waiting to "catch chain"...
from there he was sent to Byrd unit for evaluation...
before finally going to East Tx treatment facility...
upon trying to visit I was first told I would not be able to visit
because my skirt was too short, even though it was well to my knee
they said "it will be too short when you sit down" which I have never
heard of and the website and the posted paper with visitor dress code
that it had to be at least 3 inches above the knee and mine was all the
way to the bottom of my knee...
then they gave me trouble because I couldn't remember one number of my
husband's tdcj number after driving 5 hours to get there...
then they refused to let our son come in...
saying there was a restriction in my husband's file...
we have never not been able to visit contact or not even when he first went in...
in fact the judge ordered that he have as much contact as possible to myself
and our children that it was a very important part of his rehabilitation...
I contacted them and faxed over the requested information...
the lady I spoke to said the warden still said no...
so I decided to go hand the paperwork to the warden personally....
upon handing him the paperwork he said he had never seen them and that
because he didn't have a copy of them that should have come with my
husband that he still could not visit our kids...
I asked what else I could do to get this straight and got no clear answer...
my husband has since filed several I60's to try and straighten it all out...
I called again today and spoke to the same lady she said the warden had
sent her an email about the matter but she had been out all week...
I again asked her what I could do she said nothing that she would have to
contact the court and find out if they had paperwork that she didn't...
meanwhile my son cried all the way home a five hour trip and my daughter
who had to be hospitalized due to suicidal ideation and extreme cutting
as a result of years of bullying at school have had to suffer as well as
my husband who is extremely worried about them and needs to hug them can't
even get a non contact visit with the kids...
also I visited alone and one of the guards told me they gave me so much
hassle because it was my first time visiting at this faculty...
and must have been at least partly true because I brought the wife of
another inmate with me to see her man for the first time at this facility
as well and she too was turned away because somehow all there of approved
visitors list had disappeared and they had "no knowledge" of them...
she too called all week the next week and never got an answer as to whether
they had been found or if the new ones my husband helped him turn in again
were present...she first in the second visit....
also our husbands are telling us that there are people who are supposed
to be on medical Ward due to aids and HIV mixed in with the others literally
bleeding everywhere...
they are being served raw and rotten food...
the silverware is not clean at all...
even that as my husband just stood there and watched an inmate in the kitchen
puke in a cup and throw it in with the dishes...
there are no programs being utilized or offered...
group counseling only...
please help me help them.

Sincerely,
MC


2009:


03/01/2009

I have a question concerning the SAFP
(Substance Abuse Felony Punishment) program
run by the Gateway foundation.

I have heard a rumor that Gateway
is discontinuing "tighthouse".

Tighthouse is a type of punishment,
or disciplinary action specific to SAFP.

On tighthouse Gateway clients are required to...
sit in straight back chairs,
feet flat on the floor,
hands on top of knees,
look straight ahead, canít talk,
canít move around, nothing,
and this can last for 16 hours a day.

I am sure you are aware of this practice
and you can imagine that it is not
favored by clients and their families.

In May of 2008 the Austin Chronicle did an article
about this treatment that got a lot of attention.

Although it is too late to benefit my son,
I am excited to hear rumors that
this practice has been discontinued,
but I would like a way to confirm
that before I spread the rumor.

Please let me know if you can help.

Kindest regards,
F.H.


FILING COMPLAINTS:
01/23/2008:

Anyone who participated in the SAFP Program
provided by Gateway Foundation and want to
file a complaint through "Gateway To Hell" Web Site
Please email: GATEWAY TO HELL ~ASAP~!
All Complaints will be kept confidential!




OPEN RECORDS ACT REQUESTS:


In Executive Directive 15.12,
the Executive Director of the
Texas Department of Criminal Justice
has designated Executive Services as
the recipient of all
ELECTRONIC MAIL and FACSIMILE
requests under the Open Records Act.
For such requests the address,
electronic mail address and facsimile number
of Executive Services are as follows:

TDCJ - Executive Services
P.O. Box 99
Huntsville, TX 77342-0099
E-mail: exec.services@tdcj.state.tx.us
Facsimile: 936.437.2125

Questions regarding adult community supervision
(probation) and defendants should be directed to
the local probation department.


Public Information Act:

* Open Records Policies and Procedures
* How to Access TDCJ Records
* What Your Request Should Include
* Non-Public Information
* Costs and Billing
* Open Records Policies and Procedures


Under the Texas Public Information Act
(the Act),
each person is entitled to complete
information about the affairs of government
and the official acts of public officials
and employees, unless otherwise expressly
provided by law.
You can request information by letter,
facsimile, or e-mail.
Letter requests can be sent directly
to the department that you believe
has control of the information you seek,
while facsimile and E-mail requests must be
sent as shown on the Where to
Send Your Request page.
For more information about
the Texas Public Information Act
or open records requests,
you may wish to refer to
the Attorney General's
2004 Public Information Handbook.


Where to Send Your Request

* How to Access TDCJ Records
Requests must be in writing.
If sending your request by letter
or hand delivery and you
know where the information is located,
it is best to deliver
your request to that location.
For example:
If you seek information about
a TDCJ employee who works
at the Huntsville Unit,
you should send
your request to that unit.

If you are unsure of where
the information might be located,
you should write to:

TDCJ - Executive Services
P.O. Box 99
Huntsville, TX 77342-0099
Facsimile and E-mail requests
must be sent as follows:
E-mail: exec.services@tdcj.state.tx.us
Facsimile: 936.437.2125

* What Your Request Should Include
Requests for records under the
Public Information Act
must be in writing.
Including the following information
in your request will help ensure
that you receive the information you want:

* Your name and mailing address
(so we can send you a response);

* Your phone number
(so we can contact you
if we have questions about
how to respond to your request);
and

* A list or description of the specific information
you are interested in,
including time periods.
Try to be as specific as
possible about the information
you are seeking.

* Non-Public Information
Some of the information maintained by
The Texas Department of Criminal Justice
may contain information that is confidential
and cannot be released.
Some examples of non public information are:
* employee social security numbers;
* employee tax information, e.g. W-4 and W-2;
* attorney-client communications;
* attorney work product;
* documents made confidential by statute;
* certain information about inmates of TDCJ


In addition,
some individuals are not eligible
to use the PIA to obtain information.
Examples of these are
inmates and people acting as agents
for an inmate.
Attorneys representing an inmate client
can use the Act to obtain information


If you want to review or obtain copies of
the non-public information listed above,
it will be necessary for TDCJ to
request an Attorney General's opinion
about this information.
This non-public information will not
be available for review until after
the Attorney General makes a decision
about whether the information is
public or not public.
The Attorney General's office has
about 12 weeks to make a decision on
whether the information is
public or not public.

If part of the information you requested is
considered public information,
then you will be able to review or
obtain copies of the public information,
even if a request for an Attorney General's
open records opinion is necessary
regarding the non-public information.

If you are not seeking access to
non-public or exempt information,
you may simply state in
your request that you want only information
considered public by the
Office of the Attorney General.
If you indicate that you are only
seeking information that the Office of
the Attorney General considers public information,
then it will not be necessary for
TDCJ to make a request for an opinion.

* Costs and Billing
Charges for copies of public information are
set by the Texas Building
and Procurement Commission (TBPC).
In general, if the number of copies
in your request is less than 50 pages,
the charge will be $0.10 per page
plus the cost of postage
(or other delivery method,
at your request).
If the number of copies is
more than 50 pages,
the charge will be $0.10 per page
plus personnel and overhead costs necessary
to compile the documents,
in addition to the postage.
Normally you will be required to
make payment before the documents are provided.

If the charge for fulfilling
your requests exceeds $40.00,
we will provide you with
an itemized written estimate of the
charges and indicate if a less
costly alternative is available.
You must respond in writing
within 10 days after the estimate
is sent that you will accept the costs,
or that you desire any stated alternative,
or your request will be considered withdrawn.





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